{"id":1930,"date":"2023-10-21T18:38:12","date_gmt":"2023-10-21T16:38:12","guid":{"rendered":"https:\/\/wemstand.com\/faq\/"},"modified":"2024-01-22T10:59:38","modified_gmt":"2024-01-22T08:59:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/wemstand.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-1913147955\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/wemstand.com\/wp-content\/uploads\/2020\/02\/Elso-kep-e1582479483348.png\" class=\"bg attachment-original size-original\" alt=\"\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-186660714\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h3 class=\"uppercase\"><span style=\"font-size: 140%;\"><strong>QUESTIONS AND ANSWERS IN ONE PLACE<\/strong><\/span><\/h3>\r\n<span style=\"font-size: 120%;\">We have collected and answered the most frequently asked questions <\/span>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-186660714 {\n  width: 80%;\n}\n#text-box-186660714 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1913147955 {\n  padding-top: 400px;\n  background-color: rgb(255, 255, 255);\n}\n#banner-1913147955 .overlay {\n  background-color: rgba(0, 0, 0, 0.5);\n}\n#banner-1913147955 .banner-bg img {\n  object-position: 47% 24%;\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_745845634\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-2100519742\">\n\n\n\t<div id=\"col-1152234682\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>WEM Stand<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-881837735\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3537782310\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3537782310-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-wem-stand-and-how-it-works?\" aria-expanded=\"false\" aria-controls=\"accordion-3537782310-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is WEM stand and how it works?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3537782310-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3537782310-label\">\n\t\t\t\n\nWEM Stand is a compact exhibition stand system that can be installed in minutes without any tools. The stands have a wide, durable counter and a high header unit to keep your brand &amp; products visible at all times &amp; situations. WEM stand products are modular, so you can create a complex booth using several products. 3 m\u00b2 of brandable surfaces per stand gives you freedom in styling &amp; communication as well.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3268233716\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3268233716-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-load-capacity-of-its-counter?\" aria-expanded=\"false\" aria-controls=\"accordion-3268233716-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the load capacity of its counter?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3268233716-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3268233716-label\">\n\t\t\t\n\nOur counter tables can be loaded with more than 80 kg. So they are suitable for coffee machines, beer taps, ice cream machines or other heavy devices beside the numerous products you can present on them.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4010811341\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4010811341-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-space-does-it-take-up-when-the-stand-is-folded?\" aria-expanded=\"false\" aria-controls=\"accordion-4010811341-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How much space does it take up when the stand is folded?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4010811341-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4010811341-label\">\n\t\t\t\n\nDimensions of WEM Stand case: 55 x 105 x 25 cm.\r\n\r\n1 stand with all of its accessories fits in the case so you can store it conveniently, saving space.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-583088781\" class=\"accordion-item\">\n\t\t<a id=\"accordion-583088781-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-materials-is-it-made-of?\" aria-expanded=\"false\" aria-controls=\"accordion-583088781-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What materials is it made of?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-583088781-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-583088781-label\">\n\t\t\t\n\nWe prefer natural materials, so the stand&#8217;s largest elements are made of poplar plywood which is light and strong. Smaller parts like hinges are made of stainless or coated steel.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1629836040\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1629836040-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-brandable?\" aria-expanded=\"false\" aria-controls=\"accordion-1629836040-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it brandable?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1629836040-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1629836040-label\">\n\t\t\t\n\nYes, of course! You&#8217;ll find almost 3 m\u00b2 brandable surfaces on WEM stand! We&#8217;d love to give you a hand in designing &amp; manufacturing all your signage and branded materials.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-520558311\">\n\n\n\t<div id=\"col-1971243139\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Orders and payment<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1448394193\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3515228631\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3515228631-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-order-by-phone-or-e-mail-as-well?\" aria-expanded=\"false\" aria-controls=\"accordion-3515228631-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I order by phone or e-mail as well?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3515228631-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3515228631-label\">\n\t\t\t\n\nYes. Most of our customers do so, as additional consultation is always useful before finalizing your order especially with multiple WEM stand products and their signages.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-863275945\" class=\"accordion-item\">\n\t\t<a id=\"accordion-863275945-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-possible-to-pay-by-card-on-the-website?\" aria-expanded=\"false\" aria-controls=\"accordion-863275945-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it possible to pay by card on the website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-863275945-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-863275945-label\">\n\t\t\t\n\nYes. If you have chosen the product, select the debit card payment option at checkout. Secure online payment is guaranteed by MyPOS.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1864466487\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1864466487-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-options-are-available?\" aria-expanded=\"false\" aria-controls=\"accordion-1864466487-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment options are available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1864466487-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1864466487-label\">\n\t\t\t\n\nYou can pay by debit &amp; credit card or bank transfer. In the latter case we will send you a proforma invoice in advance, and as soon as the transferred amount has been received, we will process your order.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4164255961\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4164255961-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-pay-in-installments?\" aria-expanded=\"false\" aria-controls=\"accordion-4164255961-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I pay in installments?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4164255961-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4164255961-label\">\n\t\t\t\n\nUnfortunately, you can not. We are looking for the right partner to provide this option as well.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-869598010\" class=\"accordion-item\">\n\t\t<a id=\"accordion-869598010-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-rent-wem-stand-products?\" aria-expanded=\"false\" aria-controls=\"accordion-869598010-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I rent WEM stand products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-869598010-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-869598010-label\">\n\t\t\t\n\nYes. Rental options are also available, please contact us for more details!\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1279968915\">\n\n\n\t<div id=\"col-1063930227\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Stock &amp; shipping<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1431202572\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2271666070\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2271666070-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-my-order-picked-up-in-person?\" aria-expanded=\"false\" aria-controls=\"accordion-2271666070-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can my order picked up in person?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2271666070-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2271666070-label\">\n\t\t\t\n\nYes. Personal pick-up is also possible at our 10th district workshop, Budapest, but an appointment is required in advance.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3240478461\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3240478461-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-shipping-take?\" aria-expanded=\"false\" aria-controls=\"accordion-3240478461-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does shipping take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3240478461-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3240478461-label\">\n\t\t\t\n\nDue to the customization (branded materials), finalizing your order and manufacturing takes time &#8211; approximately 4 weeks for the whole process. We can ship out our products on stock (without any customization or signage) at latest next working day, or can be picked up the next business day. Products on backorder can be shipped out usually within 10-15 working days. We always send the shipment informations via e-mail.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3165271515\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3165271515-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-does-delivery-cost?\" aria-expanded=\"false\" aria-controls=\"accordion-3165271515-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How much does delivery cost?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3165271515-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3165271515-label\">\n\t\t\t\n\nFor purchases over HUF 50 000 (excl. VAT), shipping in Hungary is free of charge.\r\n\r\nYou can find out more about our current delivery prices at Shipping Information page.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2690821433\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2690821433-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-size-of-the-shipping-boxes?\" aria-expanded=\"false\" aria-controls=\"accordion-2690821433-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the size of the shipping boxes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2690821433-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2690821433-label\">\n\t\t\t\n\nDimensions of WEM Stand&#8217;s shipping package: 30 x 61 x 110 cm. The weight of the package depends on the ordered accessories. This box contains 1 WEM Stand or 1 WEM Base and its accessories.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3862159548\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3862159548-label\" class=\"accordion-title plain\" href=\"#accordion-item-in-which-countries-is-wem-stand-available?\" aria-expanded=\"false\" aria-controls=\"accordion-3862159548-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>In which countries is WEM stand available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3862159548-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3862159548-label\">\n\t\t\t\n\nWEM Stand is currently available in all the countries of the European Union.\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_745845634 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1930","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wemstand.com\/en\/wp-json\/wp\/v2\/pages\/1930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wemstand.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wemstand.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wemstand.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wemstand.com\/en\/wp-json\/wp\/v2\/comments?post=1930"}],"version-history":[{"count":1,"href":"https:\/\/wemstand.com\/en\/wp-json\/wp\/v2\/pages\/1930\/revisions"}],"predecessor-version":[{"id":1931,"href":"https:\/\/wemstand.com\/en\/wp-json\/wp\/v2\/pages\/1930\/revisions\/1931"}],"wp:attachment":[{"href":"https:\/\/wemstand.com\/en\/wp-json\/wp\/v2\/media?parent=1930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}